1. Access eService
If you can not access eService please send an e-mail to Support@AODSoftware.com
2. Remote Access Resources
3. User Forums
Learn more about AnswersTM on our User Forums: AOD Forums
4. Email / Phone
The recommended communication method is eService. Email can be used as backup to eService, but it is not recommended as the primary communication method due to spam filters and for proper tracking.
5. 24/7 Emergency Support (Non-Operating Hours)
If the issue you are reporting is an emergency related to your organization’s operations please enter an emergency eService request and, as a backup, call our emergency hotline at 866.628.4605. (Please note, during non-operating hours the rate will be $185 per hour with a minimum 1 hour charge.) Examples of emergency issues include site-wide server / network outages and critical clinical or POS issues or outages.
AOD Operating hours are Monday thru Friday from 8am to 8pm Eastern Time.