Support

 1. Access eService 

Enter your service requests online, through eService.     

2. Access a Support Representative by Name

When requested please select a support representative: 

3. Other Remote Access Resources

	When prompted by a support representative, click here to access GoToAssist
	When prompted by a support representative, click here to access LogMeIn Rescue.
	When prompted by a support representative, click here to access Join.Me.
	When prompted by a support representative, click here to access TeamViewer.

 4. User Forums

 Learn more about Answers^TM on our User Forums: AOD Forums

5. Email / Phone

The recommended communication method is eService. Email can be used as backup to eService, but it is not recommended as the primary communication method due to spam filters and for proper tracking.

Email Support
Phone: 954.724.9809
Fax:     954.720.5978

 6. 24/7 Emergency Support

If the issue you are reporting is an emergency related to your organization’s operations please enter an emergency eService request and, as a backup, call our emergency hotline at 866.628.4605.  (Please note, during non-operating hours the rate will be $185 per hour with a minimum 1 hour charge.)  Examples of emergency issues include site-wide server / network outages and critical clinical or POS issues or outages.