Support

 1. Access eService

If you can not access eService please send an e-mail to Support@AODSoftware.com

2. Remote Access Resources

			When prompted by a support representative, click here to access GoToAssist
			When prompted by a support representative, click here to access LogMeIn Rescue.
1.Charles	2.Juan	3.Paul	4.Anthony	5.Scott	6.John
7.Rob	8.Harrison	9.Lenny	10.Javier	11.Alexandra	12.Ana
13.Catie	14.Coleen	15.Daniel	16.Edward	17.Haneefah	18.James
19.Judy	20.Krisn	21.LindaS	22.Margot	23.MartyC	24.RobertM
25.Tricia	26.WynneDee	27.Howard	28.Chris	29.BrianD	30.Debbie
			When prompted by a support representative, click here to access Join.Me.
			When prompted by a support representative, click here to access TeamViewer.

3. User Forums

 Learn more about Answers^TM on our User Forums: AOD Forums

4. Email / Phone

The recommended communication method is eService. Email can be used as backup to eService, but it is not recommended as the primary communication method due to spam filters and for proper tracking.

Email Support
Phone: 954.724.9809
Fax:     954.720.5978

5. 24/7 Emergency Support (Non-Operating Hours)

If the issue you are reporting is an emergency related to your organization’s operations please enter an emergency eService request and, as a backup, call our emergency hotline at 866.628.4605.  (Please note, during non-operating hours the rate will be $185 per hour with a minimum 1 hour charge.)  Examples of emergency issues include site-wide server / network outages and critical clinical or POS issues or outages.

AOD Operating hours are Monday thru Friday from 8am to 8pm Eastern Time.