Support
1. Access eService
Enter your service requests online, through eService.
2. Access a Support Representative by Name
When requested please select a support representative:
3. Other Remote Access Resources
4. User Forums
Learn more about AnswersTM on our User Forums: AOD Forums
5. Email / Phone
The recommended communication method is eService. Email can be used as backup to eService, but it is not recommended as the primary communication method due to spam filters and for proper tracking.
Email Support
Phone:
Fax: 954.720.5978
6. 24/7 Emergency Support
If the issue you are reporting is an emergency related to your organization’s operations please enter an emergency eService request and, as a backup, call our emergency hotline at 866.628.4605. (Please note, during non-operating hours the rate will be $185 per hour with a minimum 1 hour charge.) Examples of emergency issues include site-wide server / network outages and critical clinical or POS issues or outages.
Remote Support System When requested, click on a member of our support team listed below while holding the Control Key on your keyboard. |
Remote Access
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