Support

Support

1. Access eService
If you can not access eService please send an e-mail to Support@AODSoftware.com

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Primary Connection       Secondary Connection

eService Login Help


2. Remote Access Resources

GoToAssist

When prompted by a support representative,
click here to access GoToAssist


LogMeIn

When prompted by a support representative,
click here to access LogMeIn Rescue


joinMe

When prompted by a support representative,
click here to access Join.Me


TeamViewer

When prompted by a support representative,
click here to access TeamViewer


3. AOD Community
View Quick Reference Materials and FAQs in our AOD Community.  Collaborate with other AOD clients and experts.


4. Email / Phone
The recommended communication method is eService. Email can be used as backup to eService, but it is not recommended due to spam filters and for proper tracking. Also, eService communications are free and prioritized ahead of email communications.

Email: Support@AODSoftware.com
Phone: 954.724.9809
Fax: 954.720.5978


5. 24/7 Emergency Support (Non-Operating Hours)
If the issue you are reporting is an emergency related to your organization’s operations please enter an emergency eService request and, as a backup, call our emergency hotline at 866.628.4605. (Please note, during non-operating hours the rate will be $185 per hour with a minimum 1 hour charge.) Examples of emergency issues include site-wide server / network outages and critical clinical or POS issues or outages.

AOD Operating hours are Monday thru Friday from 8am to 8pm Eastern Time.

Providing outstanding client service is our top priority. We welcome your comments and suggestions–please feel free to contact us at any time.

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