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Emergency Support
If the issue you are reporting is an emergency related to your organization’s operations please enter an emergency eService request and, as a backup, call our emergency hotline at 866.628.4605. (Please note, during non-operating hours the rate will be $185 per hour with a minimum 1 hour charge.) Examples of emergency issues include site-wide server / network outages and critical clinical or POS issues or outages. Operating hours are Monday thru Friday from 8am to 8pm Eastern Time.